Product-Related Questions
1.?Q: What materials are your safety harnesses, ropes, and hardware accessories made of?
A: Our safety harnesses are crafted from high-strength polyester webbing with corrosion-resistant steel buckles. Static and dynamic ropes use premium nylon or polyester kernmantle construction for durability and abrasion resistance. Fasteners and metal parts are available in stainless steel, carbon steel, or aluminum alloy, customizable to your requirements.
2.?Q: Do your products meet international safety standards?
A: Yes, all our fall protection products (harnesses, ropes, carabiners) comply with ANSI, OSHA, and CE safety standards. Our fasteners and metal fabrication parts meet industry-specific quality criteria, and we can provide relevant certification documents upon request.
3.?Q: Can you provide custom fasteners, sheet metal parts, or safety products according to my drawings?
A: Absolutely. With over 15 years of manufacturing experience, we offer full customization services. Simply provide your 2D/3D drawings, specifications, or samples, and our engineering team will tailor the products to match your exact needs.
Order & Cooperation Questions
1.?Q: What is your minimum order quantity (MOQ) for custom and standard products?
A: For standard products, the MOQ is typically 50 pieces. For custom-made parts (fasteners, sheet metal, CNC parts), the MOQ depends on the complexity of the design and material type—we can accommodate small-batch orders for trial runs in most cases.
2.?Q: How long is the production lead time for bulk orders?
A: Standard products have a lead time of 7–15 working days. Custom products require 15–30 working days, depending on the customization complexity and order volume. Rush orders can be arranged with a priority production fee.
3.?Q: Do you offer free samples before mass production?
A: We provide free samples of standard products (you only need to cover the shipping cost). For custom samples, a reasonable sample fee will be charged, which can be deducted from your subsequent bulk order payment.
Logistics & After-Sales Questions
1.?Q: What shipping methods do you support for international orders?
A: We offer multiple shipping options: express delivery (DHL, FedEx, UPS) for urgent small orders (3–7 days delivery), air freight for medium batches, and sea freight for bulk orders to reduce costs. We can also cooperate with your designated freight forwarder.
2.?Q: How do you handle product quality issues after delivery?
A: We conduct strict 100% quality inspection before shipment. If you receive defective products due to our manufacturing errors, please contact us within 7 days of delivery with photos or inspection reports. We will provide free replacement, refund, or rework solutions according to the situation.
3.?Q: Do you provide technical support for product installation and use?
A: Yes. We provide detailed product manuals (including installation guides and safety operation instructions) with every order. Our technical team is also available 24/7 to answer your questions via email or video call.
Company Capability Questions
1.?Q: How many years has your company been in the industrial hardware and safety products manufacturing business?
A: Our company has over 15 years of professional experience in producing welding mesh, safety harnesses, fasteners, sheet metal parts, wire forms and CNC components. We have established long-term cooperative relationships with customers from Europe, North America, and Southeast Asia.
2.?Q: What is your monthly production capacity?
A: Our monthly production capacity covers 50,000 pieces of safety harnesses and accessories, 100 tons of fasteners, and 20,000 pieces of sheet metal/CNC parts. We can expand production capacity according to large-scale order demands.
3.?Q: Can you accept third-party inspection for product quality?
A: Yes, we welcome third-party inspection agencies (such as SGS, BV) to conduct quality checks at our factory before shipment. We will fully cooperate with the inspection process and provide all necessary documents.